Privacy Policy

Effective Date: 8/25/2026

Bold City Health (“Bold City Health,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.boldcityhealth.com, contact us, request an appointment, use our online forms, or interact with our services.

Information We Collect

We may collect information you provide directly to us, including:

  • Name, phone number, email address, and mailing address

  • Appointment request details

  • Health history, health goals, symptoms, or other information you choose to provide through intake paperwork or communications with us

  • Messages submitted through contact forms

  • Payment, billing, or insurance-related information, if applicable

  • Information related to chiropractic, fitness, nutrition, SoftWave, contrast therapy, or other services you request

We may also automatically collect limited information when you use our website, such as browser type, device information, IP address, pages viewed, referral source, and general website usage data.

How We Use Information

We may use your information to:

  • Respond to inquiries and contact form submissions

  • Schedule, confirm, or manage appointments

  • Send intake paperwork or other appointment-related information

  • Provide chiropractic, fitness, nutrition, wellness, and related services

  • Communicate with you about your care, requested services, office updates, or administrative matters

  • Improve our website, services, and user experience

  • Maintain business records and comply with applicable legal, regulatory, and professional obligations

  • Protect the rights, safety, and security of Bold City Health, our patients, staff, and website users

Health Information

Because Bold City Health provides health-related services, some information we collect may relate to your health or care. Certain health information may be protected by federal or state privacy laws, including HIPAA, when applicable.

This website Privacy Policy is intended to describe our general website and business privacy practices. It does not replace any separate Notice of Privacy Practices that may apply to protected health information handled in connection with patient care.

Online Forms and Appointment Requests

If you request an appointment or submit information through our website, we may use the phone number or email address you provide to contact you, confirm appointment details, provide directions if needed, and send paperwork that can be completed electronically.

Please avoid submitting urgent medical information through the website. If you are experiencing a medical emergency, call 911 or seek immediate medical attention.

Sharing Information

We do not sell your personal information. We may share information when reasonably necessary with:

  • Service providers who help us operate our website, scheduling, forms, communications, billing, analytics, or other business functions

  • Healthcare, wellness, administrative, or professional partners involved in providing requested services

  • Legal, regulatory, or law enforcement authorities when required by law or to protect rights and safety

  • Successors or assigns in connection with a business transaction, such as a merger, acquisition, or transfer of assets

Service providers are expected to use information only as needed to provide services to us.

Third-Party Websites and Services

Our website may link to third-party websites or services, including social media platforms, scheduling tools, educational resources, affiliate links, and external resource providers. These third parties have their own privacy practices, and we are not responsible for their websites, services, or privacy policies.

The Resources page may include affiliate links. If you make a purchase through those links, Bold City Health may earn a small commission at no additional cost to you.

Cookies and Analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to help the site function, understand visitor activity, improve performance, and support marketing or communications. You can usually adjust cookie settings through your browser, though some website features may not work properly if cookies are disabled.

Communications

If you contact us or provide your contact information, we may communicate with you by phone, email, text message, or other reasonable means related to your inquiry, appointment, paperwork, or requested services. Standard message and data rates may apply for text communications.

You may ask us to stop non-essential marketing communications at any time. We may still send administrative, appointment-related, or legally required communications.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, email system, or electronic transmission is completely secure. You use the website and submit information at your own risk.

Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and applicable law.

Children’s Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website without appropriate consent. If you believe a child has provided personal information to us, please contact us.

Your Choices

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. Some information may need to be retained for legal, healthcare, administrative, or recordkeeping reasons.

To make a privacy-related request, please contact us using the information below.

Contact Us

Bold City Health
8110 Blanding Blvd
Jacksonville, FL 32244
Phone: 904.379.4621
Email: info@boldcityhealth.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Your continued use of the website after changes are posted means you acknowledge the updated Privacy Policy.

I’d have a healthcare attorney review the HIPAA-related language before publishing, especially if the site’s forms collect health history or connect to patient intake software.